Refund Policy (For Bookings & Goods Purchase)

Strict & Owner-Protective

1. General Policy

All bookings and product purchases made with our company are strictly non-refundable unless stated otherwise in writing. By confirming a booking or purchase, customers agree to all terms outlined in this Refund Policy.

A. REFUND POLICY FOR BOOKINGS

1. Booking Fees & Deposits

  • All booking payments, service fees, and cleaning charges are non-refundable.

  • Security deposits (if applicable) will be refunded within 48-72 hours after checkout, provided there are no damages, losses, or rule violations. If refund through credit and/or debit card for oversea cardholder if may take up to 30-60 days subject to your local bank clearance timeframe. 

2. Cancellation Policy

  • No refund will be provided for cancellations made for any reasons, including:

    • change of mind

    • travel plan adjustments

    • booking the wrong unit/property/date

    • personal emergencies

  • Rescheduling is subject to management approval and availability, and may involve additional charges.

3. Check-In & Room Quality

  • If a room is not ready by the official check-in time, management will:

    1. Provide a free room upgrade (if available), OR

    2. Offer alternative compensation in services (not cash).

  • Once the guest accepts an upgrade or compensation, no refund will be entertained.

4. Issues & Complaints

  • Complaints must be made immediately upon check-in with photo/video proof within 20 minutes upon check in .

  • If the guest rejects inspection, cleaning, repair, or relocation offered by management, the guest forfeits any right to refund.

  • Complaints raised after checkout will not be considered.

5. No-Show Policy

  • Guests who fail to arrive on the check-in date are considered no-shows, and the full booking fee is forfeited.

6. Force Majeure

No refunds for events beyond our control, including natural disasters, illness, transport delays, or government orders.

7. House Rule Violations

Any violation (e.g., smoking in non-smoking unit, parties, unauthorized guests, damages) results in immediate termination without refund.

B. REFUND POLICY FOR PURCHASE OF GOODS

1. All Sales Are Final

  • All products sold (bedding, pillows, home décor, accessories, etc.) are non-refundable once payment is made.

2. Wrong Order/Change of Mind

  • No refund or exchange for:

    • wrong size selected

    • wrong colour selected

    • change of mind

    • accidental or incorrect ordering by customer

3. Damaged or Defective Goods

  • If a product is found defective upon delivery, the customer must report it within 24 hours, providing photos and videos as proof.

  • Upon verification, we will provide:

    • Replacement of the same item, OR

    • Store credit, at management’s discretion.

  • Cash refund.

4. Hygiene-Sensitive Items

For hygiene reasons, items such as:

  • pillows

  • mattresses

  • bedding

  • towels
    cannot be returned or exchanged once opened or used, even if only tried once.

5. Customised / Pre-order Items

  • Custom-made, personalised, or pre-order items are strictly non-refundable and non-exchangeable.

6. Sale or Promotional Items

  • All discounted, clearance, or promotional items are final sale and cannot be returned or refunded.

C. PAYMENT ISSUES

1. Duplicate Payment

If a duplicate payment is verified, the excess amount will be refunded within 7 – 14 working days.

2. Payment Disputes

Management maintains the right to reject any claim that is fraudulent, abusive, or unsupported by evidence.

D. MANAGEMENT’S FINAL DECISION

All refund or exchange evaluations are subject to the final decision of management.
We reserve full discretion to approve or reject any request.

 

PRIVACY POLICY

We respect your privacy. Any personal information you provide (such as name, phone number, email, or booking details) will only be used to process your enquiries, bookings, and to improve our services.

We do not sell or share your information with anyone except trusted service providers or when required by law.

Our website may use cookies to improve your browsing experience. You may disable cookies anytime in your browser settings.

If you wish to access, update, or delete your information, please contact us at support@HomeBrickz.com

PAYMENT FLOW POLICY

  • Booking Confirmation
    Payment must be made to confirm any booking or purchase. Unpaid bookings are not guaranteed.

  • Payment Methods
    We accept:

    • Online banking

    • Credit/Debit cards

    • E-wallets (if applicable)

    • Bank transfer

  • Payment Verification
    Once payment is made, please provide proof of payment (if required).
    We will verify and confirm your booking within a reasonable time.

  • Deposits (If Applicable)
    Deposit amounts must be paid as stated.
    Deposits will be refunded according to our Refund Policy.

  • Balance Payment
    Full payment must be completed before check-in / service delivery.
    Failure to complete payment may result in cancellation.

  • Refunds & Cancellations
    Refunds follow our official Refund Policy.
    Refunds will be processed to the same payment method.

  • Payment Safety
    All payments are handled through secure and trusted platforms.
    We do not store your card details.

Need help?

Contact us at support@homebrickz.com for questions related to refunds and returns.